Operate > WebSphere Commerce Accelerator > Returns and refunds
View comments added to a return
Use the WebSphere Commerce Accelerator to view a comment added to an existing return, whether the comment is for a specific product within a return or for the return as a whole.
Procedure
- Open the WebSphere Commerce Accelerator.
- Find the return that to work with.
- Depending on the type of comment to view:
- To view a comment added to the return as a whole, such as a note about why the customer requested a refund for all three products in the original order:
- From the list of returns, select the check box next to the return that to work with, and click Summary. A return summary is displayed.
- View the comments for the return from the Comments section.
- Click Cancel to close the page.
- To view a comment added to a specific product within the return, such as details about why the customer requested a refund for one of the three products in the original order:
- From the list of returns, select the check box next to the return that to work with, and click Summary. A summary of the return is displayed.
- Scroll down to the Remarks section to view comments to the product.
- Click OK to close the page.
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