Operate > WebSphere Commerce Accelerator > Returns and refunds

List a customer's returns

Use the WebSphere Commerce Accelerator to view a list of returns for a customer.

Procedure

1. open the WebSphere Commerce Accelerator.
   

2. Open the Returns list:

   • Click Operations > Returns.

   • Click Logistics > Returns.

3. Click Find Returns. A search dialog opens. Provide at least one of the following order information:

   Option	Description
   Return number	Type the return number, which uniquely identifies the return.
   order number	Type the order number that contains the product to be returned, which uniquely identifies the order.
   Customer logon ID	Type the store logon ID for the customer that has placed the order containing the product for return. If this search dialog was launched by clicking Find Returns from the Return History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
   Contract name	Select the name of the contract. A contract stipulate the terms and conditions for the customer to shop at the store.
   Return status	Select the status of the return, such as a pending return or a canceled return.

   Click Find. The system performs a search and a list of returns that match the search criteria is displayed.

4. To work with an individual return, select the check box to the left of the return to work with and click one of the buttons on the page.

Related concepts

Returns and refunds

Related tasks

Find returns

Create a return

Changing a return

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