Operate > IBM Sales Center for WebSphere Commerce > Ticklers
View ticklers
The Ticklers view shows all ticklers for all Customer Service Representatives for all stores in the tickler queue. You can sort and filter ticklers to make finding a subset easier. Furthermore, you can open a tickler to view more details.
Procedure
- Log on to the IBM Sales Center.
- Optional: Select a store.
- If the Ticklers view is not open, click View > Show Views > Ticklers.
- Optional: Do any of the following from within the Ticklers view:
- Sort the ticklers by clicking on any column heading.
- Filter the ticklers by clicking the Filter Ticklers icon () and choosing filtering options.
- Double-click a tickler to see its details and action history.
- Click the Refresh Ticklers icon () to get an updated list of ticklers.
- Click the Create Tickler icon () to create a new tickler.
- Optional: Right-click a tickler, and then select Work On or Assign Ticklers.
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