Troubleshoot and support > Install > WebSphere Commerce Update Installer issues
Troubleshoot: Error encountered when running multiple WebSphere Commerce Update Installer processes at one time
When using the WebSphere Commerce Update Installer to install a fix pack or APAR, you receive a INSTCONFFAILED message.
Problem
When completing a silent installation, you encounter an error in the WC_INSTALL/logs/update/unknown.install/updatelog.txt file similar to:
(Sep 29, 2007 2:57:04 AM), Install, com.ibm.ws.install.ni.ismp.actions. PopulateTitleBarAction, msg1, WebSphere Commerce Update Installer V6.1.0.2 (Sep 29, 2007 2:57:04 AM), Install, com.ibm.ws.install.ni.ismp.actions. ISMPFileDeleteAction, msg1, Deleting file: Source: /tmp/.aix_ISMP_lock____ (Sep 29, 2007 2:57:05 AM), Install, com.ibm.ws.install.ni.ismp.actions. SettleNIFRegistryAction, msg1, Current install/uninstall process failed. (Sep 29, 2007 2:57:05 AM), Install, com.ibm.ws.install.ni.ismp.actions. SetExitCodeAction, msg1, CWUPI0000I: EXITCODE=1 (Sep 29, 2007 2:57:06 AM), Install, com.ibm.ws.install.ni.ismp.actions. ISMPLogFileAction, msg1, For more information about installing components, see the following trace file: /usr/WebSphere/CommerceServer60/logs/update/unknown.install/updatetrace.log.gz (Sep 29, 2007 2:57:06 AM), Install, com.ibm.ws.install.ni.ismp.actions. ISMPLogFileAction, msg1, For more information about running configuraton commands, see the following trace file: /usr/WebSphere/CommerceServer60/logs/update/unknown.install/updateconfig.log.gz (Sep 29, 2007 2:57:06 AM), Install, com.ibm.ws.install.ni.ismp.actions. ISMPLogSuccessMessageAction, msg1, INSTCONFFAILED
Solution
If you encounter this problem, ensure that you do not have multiple Update Installer processes running. If there are no additional processes running, launch the Graphical User Interface install and progress through the install panels for more information.