Order Status Transition flow diagram

Reference > Shop flow URLs > Order Management subsystem URLs > Order status transition flow diagrams

Order Status Transition flow diagram

In the overall view, all the order statuses of WebSphere Commerce are listed. ATP inventory and non-ATP inventory special status are mixed in one diagram with different legends.

For a description of each individual state, see Order and order item states.
One additional status is X (canceled).
Orders in W, C, M, N, B, E, L, I can be transferred to status X when the order is canceled.
Actions and controller command which can trigger a change from one status to another
Current order status Next order status Action Controller command Comments
DNE J Create junk order N/A 1. Junk order feature is enabled.
2. When deleting order items, if no junk order exists, a new junk order will be created.
DNE P Create order OrderCreateCmd When adding products into a shopping cart, OrderItemAddCmd calls OrderCreateCmd to create a new pending order.
P M Submit order OrderProcessCmd
P B Submit order OrderProcessCmd When one of the order items' inventory is backordered, the order status is B.
P L Submit order OrderProcessCmd When inventory for an order item cannot be fulfilled.
P W Submit order OrderProcessCmd 1. Order approval feature is enabled.
2. The total product exceeds the spending limit.
P I Schedule order OrderScheduleCmd The order in status of I will be used to copy a new order, and the new order will be submitted by scheduler.
I M Submit schedule order ScheduledOrderProcessCmd ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I B Submit schedule order ScheduledOrderProcessCmd ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I L Submit schedule order ScheduledOrderProcessCmd ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I W Submit schedule order ScheduledOrderProcessCmd ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
B M Process back order ProcessBackordersCmd When inventories of all the backorder order items can be fulfilled.
B E CSR edit order AdvancedOrderEditBeginCmd
W M Approve HandleApprovalsCmd Order has been approved.
W N Reject HandleApprovalsCmd Order has been rejected.
W E CSR edit order AdvancedOrderEditBeginCmd
W B Approve HandleApprovalsCmd Order has been approved but one of the order items is backordered.
N E CSR edit order AdvancedOrderEditBeginCmd
L E CSR edit order AdvancedOrderEditBeginCmd
E M Submit order CSROrderProcessCmd CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E B Submit order CSROrderProcessCmd CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E W Submit order CSROrderProcessCmd CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E L Submit order CSROrderProcessCmd CSROrderProcessCmd calls OrderProcessCmd when the CSR submits and order for a customer.
M R Release to fulfillment ReleaseToFulfillmentCmd
M C Synchronize payment OrderPaymentSynchronize When all the order items have been approved, OrderPaymentSynchronize will update the order status to C.
M E CSR edit order AdvancedOrderEditBeginCmd
C E CSR edit order AdvancedOrderEditBeginCmd
C R Release to fulfillment ReleaseToFulfillmentCmd
R S ReleaseShipConfirmCmd
S D OrderCloseCmd Order is closed when status is D.
R F OrderTransferCmd Order transfer is called but there is no confirmation from the external system.
F H OrderTransferConfirmCmd The external system called this command to notify WebSphere Commerce that the order transfer failed.
P X OrderCancelCmd Order is canceled by the customer.
M, C, I, W, N, B, E, L X AdminOrderCancelCmd (CSROrderCancelCmd calls AdminOrderCancelCmd to cancel order.) Order is canceled by the CSR.

Related reference

Main order status in non-ATP shopping flow diagram
Main order status in ATP shopping flow diagram
Order status related to order approval process diagram

+
Search Tips | Advanced Search

Current order status	Next order status	Action	Controller command	Comments
DNE	J	Create junk order	N/A	1. Junk order feature is enabled. 2. When deleting order items, if no junk order exists, a new junk order will be created.
DNE	P	Create order	OrderCreateCmd	When adding products into a shopping cart, OrderItemAddCmd calls OrderCreateCmd to create a new pending order.
P	M	Submit order	OrderProcessCmd
P	B	Submit order	OrderProcessCmd	When one of the order items' inventory is backordered, the order status is B.
P	L	Submit order	OrderProcessCmd	When inventory for an order item cannot be fulfilled.
P	W	Submit order	OrderProcessCmd	1. Order approval feature is enabled. 2. The total product exceeds the spending limit.
P	I	Schedule order	OrderScheduleCmd	The order in status of I will be used to copy a new order, and the new order will be submitted by scheduler.
I	M	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I	B	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I	L	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I	W	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
B	M	Process back order	ProcessBackordersCmd	When inventories of all the backorder order items can be fulfilled.
B	E	CSR edit order	AdvancedOrderEditBeginCmd
W	M	Approve	HandleApprovalsCmd	Order has been approved.
W	N	Reject	HandleApprovalsCmd	Order has been rejected.
W	E	CSR edit order	AdvancedOrderEditBeginCmd
W	B	Approve	HandleApprovalsCmd	Order has been approved but one of the order items is backordered.
N	E	CSR edit order	AdvancedOrderEditBeginCmd
L	E	CSR edit order	AdvancedOrderEditBeginCmd
E	M	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E	B	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E	W	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E	L	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits and order for a customer.
M	R	Release to fulfillment	ReleaseToFulfillmentCmd
M	C	Synchronize payment	OrderPaymentSynchronize	When all the order items have been approved, OrderPaymentSynchronize will update the order status to C.
M	E	CSR edit order	AdvancedOrderEditBeginCmd
C	E	CSR edit order	AdvancedOrderEditBeginCmd
C	R	Release to fulfillment	ReleaseToFulfillmentCmd
R	S		ReleaseShipConfirmCmd
S	D		OrderCloseCmd	Order is closed when status is D.
R	F		OrderTransferCmd	Order transfer is called but there is no confirmation from the external system.
F	H		OrderTransferConfirmCmd	The external system called this command to notify WebSphere Commerce that the order transfer failed.
P	X		OrderCancelCmd	Order is canceled by the customer.
M, C, I, W, N, B, E, L	X		AdminOrderCancelCmd (CSROrderCancelCmd calls AdminOrderCancelCmd to cancel order.)	Order is canceled by the CSR.