Develop > Persistence layer > Data assets

Create tickler reason code assets

In the IBM Sales Center, a tickler reminds a CSR or Customer Service Supervisor to perform an action such as calling a customer to get a replacement payment instruction or to review a price override. A tickler reason code defines the purpose for a tickler.

To create tickler reason codes:

Procedure

1. Create an XML file that follows the wcs.dtd file. The DTD file is located...

   • WC_INSTALL/schema/xml

   • WCDE_INSTALL/schema/xml/

2. Use the following example as your guide, define a tickler reason code asset in the XML file in the TKLRREASON and TKLRRSNDSC tables:

   <tklrreason tklrreason_id="-1001" store_id="0" systemdefined="0"
   code="OrderBlocked" ticklefrequency="0" markfordelete="0" />
   <tklrrsndsc tklrreason_id="-1001" language_id="&en_US;"
   description="Order blocked" />
   

Related tasks

Load database asset groups

Create tickler action code assets

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