Develop > Persistence layer > Data assets

Create tickler action code assets

In the IBM Sales Center, a tickler reminds a CSR or Customer Service Supervisor to perform an action such as calling a customer to get a replacement payment instruction or to review a price override. A tickler action code classifies work which is in done in an effort to resolve a tickler.

To create tickler action codes:

Procedure

1. Create an XML file that follows the wcs.dtd file. The DTD file is located...

   • WC_INSTALL/schema/xml

   • WCDE_INSTALL/schema/xml/

2. Use the following example as your guide, define a tickler action code asset in the XML file in the TKLRACTION and TKLRACTDSC tables:

   <tklraction tklraction_id="-1001" store_id="0"
   code="TicklerAssign" closingaction="0" markfordelete="0" />
   <tklractdsc tklraction_id="-1001" language_id="&en_US;"
   description="Assign tickler" />
   

Related tasks

Load database asset groups

Create tickler reason code assets

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