Process: Update a hosted store

 

Flow

Legend

 

Objective

To update the set up of a hosted store.

 

Description

The Seller can use the WebSphere Commerce Accelerator to change the set up and contents of their hosted store. The Seller can decide to temporarily close their store while making changes. This allows the Seller to test store changes before they are available to customers. When the Seller has completed making their changes, they can open the store, and customers may enter the store and make purchases.

 

Features

 

Edition

Enterprise

 

Tasks

Task Description Role
Close store

Close the store to make the online store unavailable to customers. The store owner can access the store to test that any store modifications are implemented successfully. When the changes are completed, the store owner can open the store.

 Seller
Open store

Open the store to make the online store available to customers, so they can browse the products and place orders.

 Seller
Set up store

Use the WebSphere Commerce Accelerator to set up and configure the store.

Manage administrative tasks for the store by using the tasks offered under the Store menu:

  • Open and close the store
  • Redesign the store profile and how customers will navigate through the store pages
  • Change tax, shipping, fulfillment center, payment, and report delivery settings
  • Configure the store to send and receive messages (such as to notify customers or special promotions)

Exploit a variety of marketing strategies for the store by using the tasks within the Marketing menu:

  • Work with customer profiles, including viewing a summary of each profile
  • Manage campaigns and campaign initiatives, including viewing campaign initiative statistics
  • Create, change, and remove campaign initiative conditions
  • Work with e-Marketing Spots and schedule campaign initiatives on e-Marketing Spots
  • Manage awareness ads

Manage merchandise offered at the store by using the tasks under the Merchandising menu:

  • Work with products, categories, bundles and kits for the catalog
  • Manage your online catalog by importing a catalog, optionally filtering the products you want to sell, and adjusting prices
  • Find and list expected inventory records and product vendors
  • Manage merchandising associations (such as up-sells or cross-sells) and other special offers such as discounts and coupons for promotional purposes
  • Manage auctions, including auction styles and bid control rules

Ensure the customers always come first when dealing with the store by using the tasks under the Operations menu:

  • Create and change customer registration information
  • Reset customer logon passwords
  • Manage orders, including creating, changing, adding comments to, or viewing a summary of an order
  • Splitting and canceling orders
  • Transfer orders for fulfillment in the channel hub and find shopping carts fulfilled in the channel hub
  • Administer auctions for customers
  • Approve, deposit, settle, and find payment using WebSphere Commerce Payments
  • Manage inventory, including expected inventory records and pick batches

Track and manage your business with reports (such as inventory or order management) that you can request and view within the Reports menu.

 Seller

 

Business artifacts

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