Process: Return goods

 

Flow

Legend

 

Objective

Return goods back to the seller and obtain a refund.

 

Description

Returning goods involves logging the received merchandise, dispositioning the merchandise, optionally returning the merchandise to inventory and adjusting inventory levels appropriately, as well as issuing a credit to the returner.

 

Features

• Return to inventory including making the adjustment
• Support for dispositioning process
• Issuing of credit to customer for the return

 

Customization

Create connections to alternate payment systems rather than to WebSphere Commerce Payments or line of credit.

 

Edition

Professional, Enterprise

 

Subprocesses

• Issue credit
• Perform disposition
• Receive returned goods

 

Tasks

Task	Description	Role
Give customer return instructions (external)	Give instructions to the customer as to how and where to return the goods.	Customer Service Representative

 

Business artifacts

• Credit
• Goods
• Inventory adjustment
• Inventory receipt
• Printed RMA
• RMA
• Stocked goods

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