(Business processes) Monitor store behaviour

Process: Monitor store behaviour

Flow

Legend

Objective

To check a Seller's compliance to not sell prohibited products.

Description

A Channel Manager can monitor a Seller to see if they are selling prohibited products. Prohibited products can be specified in the terms and conditions when setting up the Seller's store. The Channel Manager can look for offensive products and text on the Seller's store pages. The Channel Manager can receive information that a particular store is violating their agreement, perform random check on particular stores, or search the store directory.

For a particular store, the Channel Manager can check for compliance by viewing store reports, search for the Seller's products, or view the products and e-Marketing Spots on the Seller's store. If the Seller is in violation of the terms within their agreement, then the Seller's store can be suspended (that is, temporarily closed or unavailable to customers). The Seller is then notified of the violation, and can fix the problem. If the Seller has fixed the problem, the Channel Manager can resume operation of the store, and the Seller can open the store to make it available to customers. If the Seller has not fixed the problem, or this problem has happened many times and the Seller is not allowed to have this store, the Seller's organization can be locked, and the store can be deleted. This prevents the Seller from accessing the hub (channel, hosting or supplier hub), and customers from accessing the hosted store.

Features

Store reports
Hosted store lifecycle

Edition

Enterprise

Tasks

Task Description Role

Check product compliance (external)
The Channel Manager decides verify that online stores comply with their service agreements, or has received information that a Seller is violating its service agreement.
Channel Manager

Delete store
Delete a store so that it is removed from the WebSphere Commerce system. The store is not available for reports.
Channel Manager

Find store
Search for a store by the store name, service agreement name, or the store state.
Channel Manager

Fix store data
The store owner uses the WebSphere Commerce Accelerator to fix the problems in their store that violate their use of the hub (channel, hosting or supplier hub) that were identified by the Channel Manager.
Seller

Lock Seller organization
Lock the organization to prevent the users who belong to that organization from logging into the WebSphere Commerce system.
Channel Manager

Notify Channel Manager (external)
The Seller notifies the Channel Manager that the modifications to the Seller's store have been completed. The Channel Manager can then verify that the changes have been made to their satisfaction.
Seller

Notify Seller (external)
Inform the Seller by e-mail or other methods of communication that the Seller's store has been created or that store operation has been resumed. The Seller may now complete the configuration of their store, and then open the store.
Channel Manager

Notify Seller about locking (external)
The Channel Manager informs the Seller by e-mail or other methods of communication that the Seller's organization has been locked. The Channel Manager provides the Seller the reason for locking their organization, and the terms by which they will unlock the organization.
Channel Manager

Notify Seller about suspension (external)
The Channel Manager informs the Seller by e-mail or other methods of communication that the Seller's store has been suspended. The Channel Manager provides the Seller the reason for the suspension, and the terms by which the problem can be fixed.
Channel Manager

Open store
Open the store to make the online store available to customers, so they can browse the products and place orders.
Seller

Produce product sales report
Create a report about the products sold by a store. Look for products that are not allowed to be sold, or whose descriptions contain offensive text.
Channel Manager

Resume store
The Channel Manager can resume operation of the store to allow the Seller to make their store available to customers.
Channel Manager

Search for products
Use the Product Management tools within the WebSphere Commerce Accelerator to search the products that are sold by a store. Look for products that are not allowed to be sold, or whose descriptions contain offensive text.
Channel Manager

Search keywords in store directory
Search the store directory to find products that should not be sold, or have descriptions that include offensive text.
Channel Manager

Suspend store
The Channel Manager can suspend a store to prevent the store owner from making the store available online. The store owner can access the store to make any modifications, but they cannot open the store. Only once the Channel Manager has resumed the store can the store owner open the store to make it available to customers.
Channel Manager

(external)
Enter the online store to view the e-Marketing Spots that are displayed to customers. Look for products that are not allowed to be sold, or whose descriptions contain offensive text.
Channel Manager

Business artifacts

Closed store
Locked organization
Open store
Suspended store

Feedback

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Task	Description	Role
Check product compliance (external)	The Channel Manager decides verify that online stores comply with their service agreements, or has received information that a Seller is violating its service agreement.	Channel Manager
Delete store	Delete a store so that it is removed from the WebSphere Commerce system. The store is not available for reports.	Channel Manager
Find store	Search for a store by the store name, service agreement name, or the store state.	Channel Manager
Fix store data	The store owner uses the WebSphere Commerce Accelerator to fix the problems in their store that violate their use of the hub (channel, hosting or supplier hub) that were identified by the Channel Manager.	Seller
Lock Seller organization	Lock the organization to prevent the users who belong to that organization from logging into the WebSphere Commerce system.	Channel Manager
Notify Channel Manager (external)	The Seller notifies the Channel Manager that the modifications to the Seller's store have been completed. The Channel Manager can then verify that the changes have been made to their satisfaction.	Seller
Notify Seller (external)	Inform the Seller by e-mail or other methods of communication that the Seller's store has been created or that store operation has been resumed. The Seller may now complete the configuration of their store, and then open the store.	Channel Manager
Notify Seller about locking (external)	The Channel Manager informs the Seller by e-mail or other methods of communication that the Seller's organization has been locked. The Channel Manager provides the Seller the reason for locking their organization, and the terms by which they will unlock the organization.	Channel Manager
Notify Seller about suspension (external)	The Channel Manager informs the Seller by e-mail or other methods of communication that the Seller's store has been suspended. The Channel Manager provides the Seller the reason for the suspension, and the terms by which the problem can be fixed.	Channel Manager
Open store	Open the store to make the online store available to customers, so they can browse the products and place orders.	Seller
Produce product sales report	Create a report about the products sold by a store. Look for products that are not allowed to be sold, or whose descriptions contain offensive text.	Channel Manager
Resume store	The Channel Manager can resume operation of the store to allow the Seller to make their store available to customers.	Channel Manager
Search for products	Use the Product Management tools within the WebSphere Commerce Accelerator to search the products that are sold by a store. Look for products that are not allowed to be sold, or whose descriptions contain offensive text.	Channel Manager
Search keywords in store directory	Search the store directory to find products that should not be sold, or have descriptions that include offensive text.	Channel Manager
Suspend store	The Channel Manager can suspend a store to prevent the store owner from making the store available online. The store owner can access the store to make any modifications, but they cannot open the store. Only once the Channel Manager has resumed the store can the store owner open the store to make it available to customers.	Channel Manager
(external)	Enter the online store to view the e-Marketing Spots that are displayed to customers. Look for products that are not allowed to be sold, or whose descriptions contain offensive text.	Channel Manager