Process: Return without prior approval

 

Flow

Legend

 

Objective

Return products without prior approval, thereby allowing merchandise to be returned to the seller without the customer having obtained approval first.

 

Description

This process is initiated when the customer contacts the merchant, either online or through the call center, to obtain authorization for returning previously purchased items. This process allows the merchant to process such a request in accordance with the company policy, and issue the customer a refund once the return has been processed.

 

Edition

Professional, Enterprise

 

Subprocesses

• Capture return without prior approval
• Process return without prior approval

 

Business artifacts

• Credit
• Inventory adjustment
• Inventory receipt
• Return request

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