(Business processes) Find product (B2BDirect)

Process: Find product (B2BDirect)

Flow

Legend

Objective

To find a product in a fast, easy, and flexible way.

Description

A customer can find a product of interest in the store's catalog using many different methods. Refer to the features list for details. If an item is not found by the customer, they can restart the process.

Features

A customer may choose to find products by:

Browsing the store catalog, adding any product into the shopping cart.
Searching the store catalog using various search criteria.
Selecting products from promotional emails.
Selecting products from the results of campaign initiatives as displayed through e-Marketing Spots.
Selecting products from associated products. All associated products are displayed on the product pages.
Selecting products from the requisition list.

Customization

These features may be enabled or disabled by using the Change Flow notebook in the WebSphere Commerce Accelerator.

Searching products
Requisition list
Promotional email

The following features can be configured from the WebSphere Commerce Accelerator:

e-Marketing Spot
Product association for suggested products

Edition

B2BDirect: Professional, Express

Tasks

Task Description Role

Enter search criteria
A CSR chooses which key information that will be used to find a customer profile, enters key information about a customer in order to determine if a customer profile has already been entered into the system.
Customer

Select a requisition list
The customer select a requisition list from a list of existing requisition lists.
Registered Customer

Select advertised product
The customer clicks on the advertised product; the product page displays.
Customer

Select attributes
If the product has one or more attribute, the customer can choose values for the attributes. Once the attributes are specified, the page that contains the matching product item displays.
Customer

Select item
An item is a product that has a SKU. The customer selects an item by clicking on the link to the item information page.
Registered Customer

Select product
The customer clicks on a product link, and the product information displays. The customer may be able to specify product attributes on this page.
Customer

Select product from search result
The returned search results contain links to the matching products. A customer clicks on one of the links, and the information of the linked product displays.
Customer

Select product in the e-mail
The customer clicks on a link or image of the product; the product page displays.
Customer

Select store category
A customer selects one of the many store categories available on the site.
Customer

Select subcategory
The customer clicks on a category link, and the page that contains all of the subcategories or products displays.
Customer

Select suggested product
The customer clicks on the advertised product; the product page displays.
Customer

Business artifacts

E-mail activity
Product

Feedback

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Task	Description	Role
Enter search criteria	A CSR chooses which key information that will be used to find a customer profile, enters key information about a customer in order to determine if a customer profile has already been entered into the system.	Customer
Select a requisition list	The customer select a requisition list from a list of existing requisition lists.	Registered Customer
Select advertised product	The customer clicks on the advertised product; the product page displays.	Customer
Select attributes	If the product has one or more attribute, the customer can choose values for the attributes. Once the attributes are specified, the page that contains the matching product item displays.	Customer
Select item	An item is a product that has a SKU. The customer selects an item by clicking on the link to the item information page.	Registered Customer
Select product	The customer clicks on a product link, and the product information displays. The customer may be able to specify product attributes on this page.	Customer
Select product from search result	The returned search results contain links to the matching products. A customer clicks on one of the links, and the information of the linked product displays.	Customer
Select product in the e-mail	The customer clicks on a link or image of the product; the product page displays.	Customer
Select store category	A customer selects one of the many store categories available on the site.	Customer
Select subcategory	The customer clicks on a category link, and the page that contains all of the subcategories or products displays.	Customer
Select suggested product	The customer clicks on the advertised product; the product page displays.	Customer