(Business processes) Approve or reject user

Process: Approve or reject user

Flow

Legend

Objective

To provide an approvals flow for new customers.

Description

The Approvals component is based on the Universal Business Flow framework, through which business flows can be defined. Approvals can be turned on/off at a particular node in the organization hierarchy. The registration process generates a user in pending state, and cannot shop the store until they become approved -- either by the approvals system if their approvals have been disabled, or by an organization administrator approving their registration request.

Features

Approvals can be enabled/disabled at a particular organization. By default, approvals are enabled for user registration at all organizations except the default organization, which is meant to be used for B2C customers.

Customization

The UBF framework can be used to create custom flows if required.

Edition

Professional, Enterprise

Tasks

Task Description Role

Approve registration
If the Seller decides to accept the registration request, then the customer is put in approved state. A notification is sent out to let them know that their request has been accepted and that they can now shop in the store.
Seller

Find approver group
Start with the organization to which the user registers, the system walks up the hierarchy looking for an organization with an associated approver group. When the first approval group is found, the members of that group are resolved and a notification is sent to them that there is a request pending their approval. If a disable approval group is the first group found, then we know that approvals have been disabled on this subtree, and we auto-approve the user.
System

Reject registration
If the Seller decides to reject the registration request, then the customer is not approved -- and cannot shop. A notification is sent to the customer that their request has been rejected.
Seller

Review approval request
The Seller navigates to the administrative UI, finds the pending request, and chooses either to approve or reject it.
Seller

Business artifacts

Approval required notification
Approved Customer
Approved registration notification
Pending Customer
Rejected registration notification

Feedback

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Task	Description	Role
Approve registration	If the Seller decides to accept the registration request, then the customer is put in approved state. A notification is sent out to let them know that their request has been accepted and that they can now shop in the store.	Seller
Find approver group	Start with the organization to which the user registers, the system walks up the hierarchy looking for an organization with an associated approver group. When the first approval group is found, the members of that group are resolved and a notification is sent to them that there is a request pending their approval. If a disable approval group is the first group found, then we know that approvals have been disabled on this subtree, and we auto-approve the user.	System
Reject registration	If the Seller decides to reject the registration request, then the customer is not approved -- and cannot shop. A notification is sent to the customer that their request has been rejected.	Seller
Review approval request	The Seller navigates to the administrative UI, finds the pending request, and chooses either to approve or reject it.	Seller