Troubleshoot: Timeouts occur during a server start and store publish

When starting your WebSphere Commerce server or publishing a store, you might encounter a transaction time out.

 

Problem

Transaction timeout errors occur when you are attempting to start the server, or publish a store. For example, the following errors appear in the SystemOut.log:

TimeoutManage I   WTRN0006W: Transaction
000001099357C2970000000100000004ECFED
88BFED69AEE8FD3D1CC3B1A5DC7EEBFC910000001099357C2970000000100000004ECFED88BFED6
9AEE8FD3D1CC3B1A5DC7EEBFC91000000001 has timed out after 1200
seconds.

 

Solution

This error is caused because the Total Transaction Lifetime Timeout variable is not set to a large enough value. Depending on the size of the store, and your hardware configuration, the default value of 1200 seconds may not be sufficient. To increase the Total Transaction Lifetime Timeout...

  1. Log into the WAS Administrative Console.

  2. Navigate to Servers > Application Servers > instance > Container Services > Transaction Service.

  3. Update the value of the Total Transaction Lifetime Timeout variable.

  4. Click OK.

  5. Save your changes, and log out of the WAS Administrative Console.


Related Reference

Troubleshoot: WebSphere Commerce installation issues

Troubleshoot: WebSphere Commerce configuration issues

Troubleshoot: WebSphere Commerce general issues

Troubleshoot: WAS issues