Search argument process

Use the following procedure when searching the IBM software support database:

1. Using INFORMATION/ACCESS or INFORMATION/SYSTEM, search the database using the keywords you have developed. Details on how to construct suitable keywords are given in Building a keyword string
   Note:

   Do not use both the CSECT keyword and the load module modifier keyword at the same time for the first search. Refer to Load module modifier keyword for additional information.

2. Compare each matching APAR closing description with the current failure symptoms.

3. If you find an appropriate APAR, apply the correction or PTF.

4. If you do not find an appropriate APAR, vary the search argument by following the suggestions provided under Techniques for varying the search.

5. If you still cannot find a similar problem, see Resolving a problem.