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Looking at problems in more detail

 

Perhaps the preliminary checks have enabled you to find the cause of the problem. If so, you should now be able to resolve it, possibly with the help of other books in the WebSphere MQ library and in the libraries of other licensed programs.

If you have not yet found the cause, start to look at the problem in greater detail. The purpose of this section is to help you identify the cause of your problem if the preliminary checks have not enabled you to find it. When you have established that no changes have been made to your system, and that there are no problems with your application programs, choose the option that best describes the symptoms of your problem.

• Have you obtained incorrect output?

• Have you failed to receive a response from a PCF command?

• Are some of your queues failing?

• Are you receiving an error code when creating or starting a queue manager? (Windows only)

• Does the problem affect only remote queues?

• Is your application or system running slowly?

If none of these symptoms describe your problem, consider whether it might have been caused by another component of your system.

• Have you obtained incorrect output?
  

• Have you failed to receive a response from a PCF command?
  

• Are some of your queues failing?
  

• Are you receiving an error code when creating or starting a queue manager? (Windows only)
  

• Does the problem affect only remote queues?
  

• Is your application or system running slowly?
  

 

Parent topic:

Problem determination

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