Troubleshooting checklist
The following questions can help you to identify the source of a problem:
- Is your configuration supported?
Review the IBM Connections system requirements topic.
Refer to the Deployment options topic for information about the supported deployment scenarios.
- Have any error messages been issued? See Error codes for a list of possible error messages and descriptions.
- Have you applied the latest product fixes? See Getting product fixes for more details.
- Have you searched knowledge bases for a related problem report? See Search knowledge bases for more details.
- If the checklist does not guide you to a resolution, collect additional diagnostic data to send to IBM Support. This data is necessary for IBM Support to effectively troubleshoot and assist you in resolving the problem. Do one of the following:
- If you do not have the IBM Support Assistant installed, see Collecting data.
- If you are using the IBM Support Assistant, see Use the workbench to collect data on Microsoft Windows operating systems.
Related concepts
Deployment options
Search knowledge bases
Related tasks
Use the workbench to collect data on Microsoft Windows operating systems
Getting product fixes
Collecting dataRelated reference
IBM Connections system requirements
Error messages
});