Exchanging information with IBMTo diagnose or identify a problem, you might need to provide IBM Support with data and information from your system. In other cases, IBM Support might provide you with tools or utilities to use for problem determination.
Sending information to IBM Support
To reduce the time that it takes to resolve your problem, you can send trace and diagnostic information to IBM Support.
Receiving information from IBM Support
Occasionally an IBM technical-support representative might ask you to download diagnostic tools or other files. You can use FTP to download these files.
Parent topicTroubleshooting and support