Receiving information from IBM Support 

Occasionally an IBM technical-support representative might ask you to download diagnostic tools or other files. You can use FTP to download these files.


Before you begin

Ensure that your IBM technical-support representative provided you with the preferred server to use for downloading the files and the exact directory and file names to access.


Procedure

To download files from IBM Support:

  1. Use FTP to connect to the site that your IBM technical-support representative provided and log in as anonymous. Use your email address as the password.

  2. Change to the appropriate directory:

    1. Change to the /fromibm directory.

        cd fromibm

    2. Change to the directory that your IBM technical-support representative provided.

        cd nameofdirectory

  3. Enable binary mode for your session.

      binary

  4. Use the get command to download the file that your IBM technical-support representative specified.

      get filename.extension

  5. End your FTP session.

      quit


Parent topic

Exchanging information with IBM


   

 

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