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Resolving a problem
Follow these steps to troubleshoot the problem without using the IBM Support Assistant.
Use this procedure if you do not want to download and install the IBM Support Assistant. The IBM Support Assistant automates the process of running traces and collecting the necessary data from your system. Though it takes time to download and install the tool initially, it makes the data collection process easier.
To resolve the problem without using the IBM Support Assistant...
- To find out more about the cause of the problem, look up the error message being generated in the Error messages topic.
- If the error message definition does not help you to resolve the issue, collect system data to send to IBM Support. See Collecting data for more details.
- Lotus Connections log file
Lotus Connections writes messages to the SystemOut.log file. Refer to this file if you encounter errors after installing a Lotus Connections feature or if you encounter unexpected behavior in a feature.- Error codes
Use the codes included in the error messages generated by IBM Lotus Connections to identify problems and find their solutions.- Database connection problems
A faulty JDBC driver or data source can prevent you from accessing a Lotus Connection feature. Here's how to test the connections and correct problems.- Verifying search seedlists
Use your browser to verify that the search seedlists for the services in your deployment are working as expected. If you are seeing problems in the log file, accessing the seedlist in the browser can help to narrow down the root cause of the problems.- Troubleshooting inter-server communication
If you are having problems establishing communication between servers in your deployment, this might be because a server's URL is not configured correctly in the LotusConnections-config.xml file.- Collect data
Sometimes you cannot solve a problem by troubleshooting the symptoms. In such cases, you need to collect diagnostic data.