IBM Tivoli Composite Application Manager for Application Diagnostics, Version 7.1.0.1

Determine the business impact of your problem

When you report a problem to IBM, you are asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem you are reporting. Use the following criteria:


Criteria for assessing the business impact of your problem

Severity 1 Critical business impact: you are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution.
Severity 2 Significant business impact: the program is usable but is severely limited.
Severity 3 Some business impact: the program is usable with less significant features (not critical to operations) unavailable.
Severity 4 Minimal business impact: the problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented.


Parent topic:

Contacting IBM Software Support