IBM Tivoli Composite Application Manager for Application Diagnostics, Version 7.1.0.1
data collector installation fails
The following content provide some solutions when Data Collector installation fails.
data collector installation/configuration fails
The problem: The directory DC_home/runtime is not created and the start-up script or other files on application server side are not modified for data collector support.
The solution: For a GUI installation, a message panel will pop up to show detailed error information. Check this message to find if the prerequisite conditions are not met.
For a silent installation, please check installation log files and find messages with log level ERROR or WARN.
data collector remote upgrade fails with BWMCR9502 error
The problem: When upgrading ITCAM for WebSphere 6.1 data collector to 7.1, remote upgrade fails with the following message returned:
BWMCR9502 error: Failed to unconfigure the server instance.However, the local upgrade and unconfiguration finished successfully. This issue is prevalent in VM environments. It occurs when carrying out the following steps:
- Remote upgrade WebSphere agent.
- Start WebSphere agent.
- Click Configure link on the Tivoli Enterprise Portal.
- Configuration completes.
- Error occurs.
The reason: The wsadmin command return code is 1 when unconfiguring the ITCAM for WebSphere 6.1 data collector, which causes the upgrade to fail.
The solution: First try to restart remote upgrade. If the problem persists after you try a restart, manually unconfigure the WAS in the data collector configuration tool, and configure this WAS instance using the 7.1 configuration tool again.
The installation fails if you install the data collector from a directory whose name contains space
The problem: The installation fails if you install the data collector from a directory whose name contains space.
The solution: Unpack the installation files of the data collector in a directory whose name does not contain any space before the installation.
The installation of the data collector fails if you mount the installation CD as a non-root user
The problem: The installation of the data collector fails if you mount the installation CD as a non-root user.
The solution: Mount the installation CD of the data collector as a root user.
Unable to install ITCAM for Application Diagnostics on a server that has ITCAM for RTT registered to use the JVMPI interface
The problem: If you select a server that has ITCAM for Response Time Tracking (RTT) registered to use the JVMPI interface, the installation on that server is skipped.
The solution: You must temporarily disable the RTT probes with the RTT_home/MA/app/instrument/60/bin/enableprobes.sh command before installing ITCAM for Application Diagnostics, then use the enableprobes.sh command to re-enable the RTT probes. For usage and parameters for this command, see the IBM Tivoli Composite Application Manager for Response Time Tracking Command Reference.
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