IBM BPM, V8.0.1, All platforms > Troubleshooting and support > Troubleshooting installation and configuration

Uninstalling multiple server and tooling products causes errors

Uninstalling multiple products (for example, IBM BPM and IBM Integration Designer) at the same time might cause Installation Manager errors or warnings.

Types of errors and warnings

The types of errors or warnings you receive vary, depending on the combination of products that you attempt to uninstall:

• If you uninstall server and tooling products (for example, IBM Integration Designer, IBM BPM Advanced, IBM Process Server Test environment, and IBM Process Designer) at the same time, you might see the following errors:

  2195 ERROR 01:13:39.22 **PAKENGINE** ERROR: NGIAction.execute : null 
  2197 ERROR 01:13:39.50 **PAKENGINE** ERROR: PakInstaller.installPak : null 
  2199 ERROR 01:13:39.76 **PAKENGINE** ERROR: The [UNINSTALL] PAK operation failed. Error: null 
  2201 INFO 01:13:40.12 **PAKENGINE** INFO: PAK action ends - Operation: UNINSTALL PAK file: C:\Program Files (x86)\IBM\WebSphere\AppServer_5_9b\properties\version\nif\backup\atlas.client.pak. 
  2202 ERROR CRIMABA65E664E 01:13:40.12 Unexpected exception 

• If you uninstall tooling products (for example, IBM Integration Designer and Forms Designer 4.0) and the IBM Process Server Test Environment at the same time, you might see the following warnings:

  Failed to delete C:\AppServer\bin 
  1437 WARNING CRIMC9CB8AE9AW 39:48.47 Failed to delete C:\AppServer\BPM 
  1438 WARNING CRIMC9CB8AE9AW 39:48.53 Failed to delete C:\AppServer\configuration 
  1439 WARNING CRIMC9CB8AE9AW 39:48.61 Failed to delete C:\AppServer\features 
  1440 WARNING CRIMC9CB8AE9AW 39:48.68 Failed to delete C:\AppServer\java 
  1441 WARNING CRIMC9CB8AE9AW 39:48.75 Failed to delete C:\AppServer\lib 
  1442 WARNING CRIMC9CB8AE9AW 39:48.83 Failed to delete C:\AppServer\links 
  1443 WARNING CRIMC9CB8AE9AW 39:48.98 Failed to delete C:\AppServer\logs 
  1444 WARNING CRIMC9CB8AE9AW 39:49.06 Failed to delete C:\AppServer\optionalLibraries 
  1445 WARNING CRIMC9CB8AE9AW 39:49.14 Failed to delete C:\AppServer\ProcessChoreographer 
  1446 WARNING CRIMC9CB8AE9AW 39:49.22 Failed to delete C:\AppServer\profiles 
  1447 WARNING CRIMC9CB8AE9AW 39:49.45 Failed to delete C:\AppServer\properties 
  1448 WARNING CRIMC9CB8AE9AW 39:49.53 Failed to delete C:\AppServer\scriptLibraries 
  1449 WARNING CRIMC9CB8AE9AW 39:49.61 Failed to delete C:\AppServer\systemApps 
  1450 WARNING CRIMC9CB8AE9AW 39:49.68 Failed to delete C:\AppServer\temp 
  1451 WARNING CRIMC9CB8AE9AW 39:49.76 Failed to delete C:\AppServer 

• If you uninstall tooling products and server product packages (for example, IBM Integration Designer, the IBM Process Server Test Environment, and IBM Process Designer) at the same time, you might see the following errors:

  java.lang.IllegalStateException: No metadata found for installed IU com.ibm.wid.splashpath..com.ibm.wid.splashpath.set 6.1.0.v20071130_1200.
  com.ibm.cic.agent.internal.core.InstallRegistry$ProfileInstallRegistry.getInstalledIU(InstallRegistry.java:1064)
  com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.getInstalledIU(InstallRegistry.java:845)
  com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.getInstalledIU(InstallRegistry.java:845)
  com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.addInstalledIUs(InstallRegistry.java:834)
  com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.getInstalledIUs(InstallRegistry.java:826)
  com.ibm.cic.agent.core.InstallContextTree.computePairs(InstallContextTree.java:205)
  com.ibm.cic.agent.core.InstallContextTree.getPairs(InstallContextTree.java:181)
  com.ibm.cic.agent.internal.core.MetadataReplacer.extractMetadataReplacementPairs(MetadataReplacer.java:123)
  com.ibm.cic.agent.internal.core.MetadataReplacer.extractMetadataReplacementPairs(MetadataReplacer.java:114)
  com.ibm.cic.agent.internal.core.MetadataReplacer.replace(MetadataReplacer.java:84)
  com.ibm.cic.agent.internal.core.Director.expandAndQualify(Director.java:1167)
  com.ibm.cic.agent.internal.core.Director.getSizeInfo(Director.java:231)
  com.ibm.cic.agent.internal.core.Director.getSizeInfo(Director.java:173)
  com.ibm.cic.agent.core.Agent.getSizeInfo(Agent.java:2446)
  com.ibm.cic.agent.core.SpaceInfoUtils.getTotalSizeInfo(SpaceInfoUtils.java:212)
  com.ibm.cic.agent.core.SpaceInfoUtils.getEclipseCacheLocationSizeListMap(SpaceInfoUtils.java:106)
  com.ibm.cic.agent.core.SpaceInfoUtils.validateAvailableSpace(SpaceInfoUtils.java:268)
  com.ibm.cic.agent.core.AgentUtil.validateJobs(AgentUtil.java:158)
  com.ibm.cic.agent.core.Agent.uninstall(Agent.java:1550)
  com.ibm.cic.agent.core.Agent.uninstall(Agent.java:1595)
  com.ibm.cic.agent.internal.ui.wizards.UninstallWizard.performTask(UninstallWizard.java:113)
  com.ibm.cic.agent.internal.ui.wizards.AgentUIWizard$2.run(AgentUIWizard.java:467)
  com.ibm.cic.common.ui.internal.parts.ProgressPart$ProgressJob.run(ProgressPart.java:104)
  org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)

Resolving the problem

To resolve the problem, uninstall each server product individually.

You can also manually delete the remaining installation folders after the installation failure occurs.

: Troubleshooting installation and configuration