IBM BPM, V8.0.1, All platforms > Troubleshooting and support > Tools for troubleshooting your applications > IBM Support Assistant Data Collector

Selecting a problem type for IBM Data Collector

You can use IBM Support Assistant Data Collector to collect information about a number of specific problems. Choose the collector that is appropriate for the troubleshooting issue that you are trying to solve.

Generic problem collector

Use this collector only if the product installed successfully, no server processes are running, and a server profile exists. The generic problem collector gathers configuration information and logs from a profile.

Log and trace collector

Use this collector only if the product installed successfully. This utility collects log and trace files for a profile. It is faster than the generic problem collector.

Migration problem

Use this collector if a problem occurs during migration. Before you can use this collector, the product must have installed successfully, a server profile must exist, and no server processes can be running.

Installation problem

Use this collector if a problem occurs during installation. Before you can use this collector, IBM Installation Manager must have installed successfully.

Profile wizard problem

Use this collector if you encounter a problem when creating or augmenting a profile. Before you can use this collector, IBM BPM must have installed successfully.

Reproduce problem with tracing level set

Use this collector to set trace levels to reproduce a problem. The utility starts and stops the server.

Important: Be aware that this collector makes changes to the server tracing and tries to restore the original settings. Do not run this collector if you want to avoid these actions.

Before you can use this collector, IBM BPM must have installed successfully. A profile must exist and you must be able to start it successfully.

: IBM Support Assistant Data Collector

Related tasks:

Collecting data in graphical mode with IBM Support Assistant Data Collector
Collecting data in console mode with IBM Support Assistant Data Collector