Search knowledge bases

Search knowledge bases
If you have a problem with IBM software, search the available knowledge bases to determine whether problem is known, has a workaround, or if it is already resolved and documented.
The following knowledge bases can provide information for product:

Product infocenters IBM provides extensive documentation in the form of online infocenters. Information centers provide quick access to product information, and are updated regularly. Information centers can be viewed from the IBM Web site.
IBM Software Support Web site IBM documents known problems and workarounds as individual technotes on its Support Web site. Reports on defects submitted by customers are published as Authorized Program Analysis Reports (APARs) on the Support Web site.
IBM developerWorks Technical resource for developers and administrators, with product-specific zones that provide product trials and downloads, how-to articles, tutorials, white papers, technical forums, industry news, developer events, and more.
IBM newsgroups and forums Online communities to share problems, ideas, news, views, and solutions with developers and other IBM product users.
When you run a search from the Rational Support Web site, the search targets include IBM developerWorks, and IBM newsgroups and forums.

To access product infocenters:

Go to the IBM Publications Center
Select a country/region/language. Click Go.
Click Information Centers and Libraries.
From the list of infocenters and libraries, click your product name. The infocenter opens.

To search the Rational knowledge base:

Go to the Rational Support Web site and in the Rational support task navigator, click Search.
Select product.
Enter search terms.
Clear any document types to limit search results.
Specify the sort criteria for the search results.
Click Search.
From the search results, click a document link to open it.

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Product infocenters	IBM provides extensive documentation in the form of online infocenters. Information centers provide quick access to product information, and are updated regularly. Information centers can be viewed from the IBM Web site.
IBM Software Support Web site	IBM documents known problems and workarounds as individual technotes on its Support Web site. Reports on defects submitted by customers are published as Authorized Program Analysis Reports (APARs) on the Support Web site.
IBM developerWorks	Technical resource for developers and administrators, with product-specific zones that provide product trials and downloads, how-to articles, tutorials, white papers, technical forums, industry news, developer events, and more.
IBM newsgroups and forums	Online communities to share problems, ideas, news, views, and solutions with developers and other IBM product users. When you run a search from the Rational Support Web site, the search targets include IBM developerWorks, and IBM newsgroups and forums.