No support for using proxies to work around firewalls

 

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If there is a firewall between the workbench collecting the data and the agent, and if the firewall is blocking the port that you require...

...traditionally you would set up a proxy on a different port that would let this traffic pass through the firewall. However, with the performance and problem analysis tools, this is not supported.

The only workaround is to have the network administrator unblock the required ports, or to move the workbench and agent to the same side of the firewall.

Also, if there is a firewall between two computers in the application system preventing the agents on those computers from communicating, dynamic discovery will not work.