Data collection and symptom analysis
Run the collector...
cd WP_PROFILE/PortalServer/bin/
./wpcollector.sh
FTP the results to IBM..
wpcollector.sh -Dpmr=pmr_number
For example...
wpcollector.sh -Dpmr=12345.xxx.000
To collect files for the dmgr profile...
-Ddmgr.root=dmgr_root
...either alone or with -Dpmr=pmr_number
Extraction of wp.mustgather.zip may fail if path name exceeds the 256 character limitation.
If the configuration wizard failed before it created the instance...
wp_profile/ConfigEngine
...run...
cd APPSERVER_ROOT/profiles/cw_profile/ConfigEngine
./ConfigEngine.sh collect-cw-logs -DPortalBinaryLocation=/usr/IBM/WebSphere/PortalServer -DWasPassword=fooThe logs are compressed and placed into...
APPSERVER_ROOT/profiles/cw_profile/filesForAutoPD
The collect-cw-logs script can automatically FTP the logs to IBM so that we do not need to manually transfer them. To collect and FTP the results to IBM, use the -Dpmr=pmr_number parameter to identify the collection with the information. Format the number either with periods or commas.
If the collect-cw-logs task fails, run the stopserver server1 command from...
APPSERVER_ROOT/profiles/cw_profile/bin
Then, rerun the collect-cw-logs task.
To manually FTP the results, locate cw.mustgather.zip or pmr-cw.mustgather-timestamp.zip in...
APPSERVER_ROOT/profiles/cw_profile/filesForAutoPD
Parent Tools for troubleshooting and diagnostics
Related information
Self-Help Central for WebSphere Portal
Exchanging information with IBM Technical Support for problem determination