IBM Support Assistant
IBMSupport Assistant (ISA) provides quick access to product, education, and support resources that can help you answer questions and resolve problems with IBM software products on own, without needing to contact IBM Support. Different product-specific plug-ins let you customize IBM Support Assistant for the particular products you have installed. IBM Support Assistant can also collect system data, log files, and other information to help IBM Support determine the cause of a particular problem.
IBM Support Assistant is a utility to be installed on an administrator's workstation, not directly onto the WebSphere Portal or Web Content Manager server system itself. The memory and resource requirements for the Assistant could negatively impact the server's performance. The included portable diagnostic components are designed for minimal impact to the normal operation of a server.
You can use IBM Support Assistant to help you in the following ways:
Finally, you can use the built-in Updater facility to obtain support for additional software products and capabilities as they become available.
- To search through IBM and non-IBM knowledge and information sources across multiple IBM products to answer a question or solve a problem
- To find additional information through product-specific Web resources; including product and support home pages, customer news groups and forums, skills and training resources and information about troubleshooting and commonly asked questions
- To extend ability to diagnose product-specific problems with targeted diagnostic tools available via the Support Assistant
- To simplify collection of diagnostic data to help you and IBM resolve problems (collecting either general or product/symptom-specific data)
- To help in reporting of problem incidents to IBM Support through a customized on-line interface, including the ability to attach the diagnostic data referenced above or any other information to new or existing incidents
To set up IBM Support Assistant for use with WebSphere Portal, first install IBM Support Assistant using the files provided on the WebSphere Portal Setup disc (or in the downloaded install image). For detailed information on system requirements, installing, and running IBM Support Assistant, see QuickStart.html in the appropriate platform subdirectory located on the W-8 CD (for example, W-8/isa/windows or W-8/isa/linux). Next, use IBM Support Assistant to locate and install any product updates. You can also choose to install plug-ins available for other IBM software in environment, including WebSphere Portal and IBM Web Content Manager. More information and the latest version of the IBM Support Assistant are available from the IBM Support Assistant Web page at www.ibm.com/software/support/isa/.
Parent
Tools for troubleshooting and diagnostics