Logging and tracing
Refer to the MustGather data collection lists used in troubleshooting various problems in WebSphere Portal and Web Content Manager. Collecting MustGather data early, even before opening a PMR, helps IBM Product Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating the root cause can speed development of a code fix.
Simplify this process even more by using the IBM Support Assistant Lite for WebSphere Portal to automate the collection of the diagnostic data needed to troubleshoot most of these situations. You can use the information gathered to help solve own problems or to report an issue to IBM Product Support.
- Trace logging
- WebSphere Portal run-time logs
- Change the log file name and location
- WebSphere Portal run-time logs
- Verbose garbage collection in JVM logs
- WAS tracing and log files
- System event logging
- Web Content Manager tracing files
Parent
Troubleshooting