IBM Support Assistant
IBM Support Assistant (ISA) provides access to product, education, and support resources that can help you answer questions and resolve problems with IBM software products on your own, without needing to contact IBM Support. Different product-specific plug-ins let you customize ISA for the particular products you have installed. ISA can also collect system data, log files, and other information to help ISA the cause of a particular problem.
ISA is a utility to be installed on an administrator's workstation, not directly onto the WebSphere Portal or Web Content Management server system itself. The memory and resource requirements for the Assistant could negatively impact the server's performance. The included portable diagnostic components are designed for minimal impact to the normal operation of a server.
You can use ISA to help you in the following ways:
- To search through IBM and non-IBM knowledge and information sources across multiple IBM products to answer a question or solve a problem
- To find additional information through product-specific Web resources; including product and support home pages, customer news groups and forums, skills and training resources and information about troubleshooting and commonly asked questions
- To extend your ability to diagnose product-specific problems with targeted diagnostic tools available via the ISA
- To simplify collection of diagnostic data to help you and IBM resolve your problems (collecting either general or product/symptom-specific data)
- To help in reporting of problem incidents to IBM Support through a customized on-line interface, including the ability to attach the diagnostic data referenced above or any other information to new or existing incidents
- You can use the built-in Updater facility to obtain support for additional software products and capabilities as they become available.
For information on system requirements, installing, and running ISA, see QuickStart.html in the appropriate platform subdirectory located on the W-6 CD (for example, W-6\isa\windows or W-6\isa\linux).
Use ISA to locate and install any product updates. You can also choose to install plug-ins available for other IBM software in your environment, including WebSphere Portal and IBM Lotus Web Content Management. More information and the latest version of the ISA are available from the IBM Support Assistant Web page. .
Parent topic:
Tools for troubleshooting and diagnosticsRelated information
IBM Support Assistant