Key version is incorrect

A user attempts to access WebSEAL and receives an HTML page with the following error:

HPDIA0100E An internal error has occurred.

The trace log file contains the following message:

HPDST0130E The security service function gss_accept_sec_context returned
the error 'Key version number for principal in key table is incorrect'
(code 0x96c73ae3/-1765328157).

The key version in the Kerberos authentication header does not match the key version in the SPNEGO key table. This error might occur after the password for the Kerberos principal for the Web security server is changed in the Active Directory server. After you change this password, complete the following steps:

1. Regenerate the SPNEGO key table.
2. Replace this key table on the Web security server.
3. Restart the Web security server

For information, see item 870987 in the Microsoft knowledge base.

Parent topic: Unable to authenticate