+

Search Tips   |   Advanced Search

HCL Portal Support Statement

This support statement proposes a revision to the definition of supported and unsupported about the various products of which HCL Portal depends on for proper operation.


Introduction

HCL Portal requires the use of several collateral products for its normal operations. In particular, it requires WebSphere Application Server, a database, a repository for user information (typically an LDAP), and other products depending on specific customer requirements.

During the testing of a new release, Development generally tests HCL Portal with a prescribed list of these collateral products. These products are designated as Supported Products in the documented hardware and software requirements for that release.

Because the list of Supported Products cannot reasonably describe all possible configurations that a customer might need to use, some customers voiced concerns about the level of support that is provided for configurations that are not designated as Supported. This document is intended to provide clarification of the level of support that can be expected for the current release with various combinations of dependent products.

Note: Although the statements in this document reflect the general level of support that can be expected for HCL Portal, the terms and conditions of any specific support offering, license or other Agreement we might have with HCL will determine the actual delivered support for the product. Nothing herein shall be construed as supplementing, modifying or superseding the terms of the HCL license agreement for HCL Portal or any other agreement we might have with HCL, nor shall it create any obligation for HCL to deliver a level of support other than might be set forth in such Agreements.


Categories of Support

There are three categories of support for collateral products to HCL Portal. They are Supported Products, Newer Versions, and Releases of Supported Products and Unsupported Products. The definition and support statement for each category follows:


Support for Kubernetes

Docker and Kubernetes are third-party products. HCL support is available to assist in configuration and support related issues as it pertains to the HCL Portal product. If you require assistance with a full Kubernetes or Docker deployment, contact HCL Services or one of our HCL Business Partners to inquire about professional services.


Support for LDAP Servers

LDAP support spans two categories:


Support for External Security Managers (ESM)

ESM support spans two (2) categories:

Parent topic: Plan to install HCL DX