11.6.6 Operations: Place Guest Order
This section demonstrates how to place a guest order for a registered customer. A guest order is an order submitted on behalf of a registered customer by the administrator.
1. From the Operations menu, select Place Guest Order. This displays the Place Guest Order - Products page.
2. Add to the order by clicking Add to open the Add Products - Find page.
3. Enter at least a partial Product name or SKU code and the maximum number of results to return. Click Find. The Products - Search Results page loads.
4. Enter the number of products in the Quantity field next to the product and click OK. This displays the Place Guest Order - Products page again, with the list of selected products added.
5. Products can be deleted from the list by selecting their check boxes and clicking Remove.
6. After the list of products and their quantities have been decided on, click Next. This loads the Place Guest Order - Shipping page.
7. To specify or modify the shipping address, select the product's check box and click Select Another Address. This loads the Select Shipping Address page.
8. Select the check box next to the desired shipping address and click OK to return to the Place Guest Order - Shipping screen.
9. If no shipping addresses are listed, click New to create one on the Create Shipping Address page.
10. Enter the following customer shipping details:
Address identifier: a brief description to identify the address
For example, a customer may want to send a package to their work location so the Address identifier might be Work.
11. Click OK to return to the Place Guest Order - Shipping page.
12. To specify or modify the shipping method, select the check box next to the product and click Select Another Method. This displays the Shipping Methods page.
13. Select the check box for the desired shipping method and click OK to return to the Place Guest Order - Shipping page.
14. Click Next. This displays the Place Guest Order - Product Availability page, which shows the availability of each product in the order.
15. To remove a product from the order, select its check box and click Remove.
16. To move a product to a new, separate order, select its check box and click Move To Separate Order. This creates a separate order to handle the product. The Move to Separate Order column now shows a value of Yes.
17. To move a product from a separate order back into the current order, select its check box and click Keep In Current Order. Note that the Move to Separate Order column now shows a value of No.
18. After the products for this order have been decided on, click Next. This displays the Place Guest Order: Adjustments page.
19. This page enables the total order price to be adjusted...
20. After all adjustments have been made, click Next. This loads the Place Guest Order: Payment page.
21. Select the Payment method, Credit card number, and Expiry month and year.
22. Click Next. This loads the Place Guest Order: Billing Address page.
23. By default, the billing address is the same as the shipping address that was entered in an earlier step. If a different billing address is required, click New. This loads the Create Billing Address page, which works exactly the same as the Create Shipping Address page described in step 10. Add a new address and click OK to return to the Billing Address screen.
24. Select the check box next to the desired billing address and click Next. This displays the Place Guest Order: Comments page.
25. Enter any additional comments and click Finish to submit the order.
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