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Logistics and operationsWebSphere Commerce supports the following logistics and operations management roles:
(B2B direct) The Logistics Manager, sometimes called the Shipping Manager, manages and negotiates bulk freight or shipping from carriers to warehouse, and to individual customers. This role is responsible for ensuring that the company uses the best shippers at the best costs to meet company strategy. Shipping is an important aspect of customer service and may be a key success factor for the online business.
(consumer direct) This role manages order processing, ensuring that orders are properly fulfilled, payment is received, and orders are shipped. The Operations Manager can search for customer orders, view details, manage order information, and create and edit returns.
The Receiver receives inventory at the fulfillment center, tracks expected inventory records and ad hoc receipts for ordered products, and receives returned products as a result of customer returns.
The Returns Administrator manages the disposition of returned products:
The Pick Packer picks products from fulfillment centers and packs the products for shipping to customers. The Pick Packer also manages pick tickets and packing slips, which are used to confirm shipment of products during order fulfillment. |
Lists returns
 ibm.com/redbooks |