Operate > WebSphere Commerce Accelerator > Returns and refunds

Find returns

Use the WebSphere Commerce Accelerator to find returns.

Procedure

1. Open the WebSphere Commerce Accelerator.
   

2. Open the Search dialog:

   • Click Operations > Find Returns

   • Click Sales > Find Returns

3. Provide at least one of the following return information. At least one field must be specified.

   Option	Description
   Return number	Type the return number, which uniquely identifies the return.
   Order number	Type the order number that contains the product to be returned, which uniquely identifies the order.
   Originator logon ID	The store logon ID for the customer who originated the return. The logon ID for the person who originated the return. Depending on the access control policies implemented, another individual may have the authority to change or request changes to the return. This individual is not the originator of the return, but may need to specify the originator logon ID when requesting an update at the store. For example, if an employee of IBM may create the original return, but the employee's manager may contact the store to change the return. To locate this return, the store may request the originator's logon ID.
   Contract name	From the list, select the name of the contract. A contract stipulates the terms for the customer to shop at the store.
   Return status	Select the status of the return, such as pending or canceled.

   The system performs a fuzzy search based on the originator logon ID provided, and an exact search based on the values provided for all other fields on this dialog.

4. Click Find. The system performs a search and a list of returns that match the search criteria is displayed.

Related concepts

Returns and refunds

Related tasks

Create a return

Changing a return

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