Troubleshoot and support > Payments > Troubleshooting: Payments
Troubleshoot: error message in the WCIM log
While migrating the WebSphere Commerce Payments instance, you receive the following error message in the WCIM log:
Debug: Commands to be executed: Debug: Command 1: com.ibm.commerce.migration.wcim.command. WCIMMigrateWPMCommand Debug: Total number of commands: 1 java.lang.NoClassDefFoundError: com/ibm/commerce/payments/configurator/ ConfigurationException at java.lang.Class.forName1(Native Method) at java.lang.Class.forName(Class.java:142) at com.ibm.commerce.migration.wcim.WCIM.instenciateCommand(WCIM.java:56) at com.ibm.commerce.migration.wcim.WCIM.main(WCIM.java:599)
Solution
- Confirm that you have installed the WebSphere Commerce Payments system during the WebSphere Commerce setup operation.
- Check the WebSphere Commerce installation log and verify whether there are any issues or not. If there are any issues, analyze the log and address the problem before proceeding