Troubleshoot and support > Install > WebSphere Commerce Web server issues


Troubleshoot: Supported Web browsers for accessing WebSphere Commerce tools

If you encounter problems with accessing the WebSphere Commerce tool pages, ensure you are using a supported Web browser.


Problem

You cannot access WebSphere Commerce tools, for example WebSphere Commerce Accelerator, through the Web browser.


Solution

Use a supported Web browser. The WebSphere Commerce software requirements - Windows page lists all supported Web browsers.

The WebSphere Commerce tools function best if you also have the Macromedia Flash Player plug-in version 4 or higher for Microsoft Internet Explorer.

Notes:

  1. Ensure that you do not have any pop-up blocker software installed on the machines from which to access the WebSphere Commerce tools. Pop-up blocking software will prevent the WebSphere Commerce tools from displaying.


+

Search Tips   |   Advanced Search