2.2.2 Inventory skilled resources required

Inventory the skills of the people who will be involved in implementing, maintaining, and supporting your site. Consider whether you have the appropriate database, Java, coding, testing, and IT systems administration skills on your team:

• Database administration skills to help set up a High Availability database system, to performance tune, and to help troubleshoot any database performance issues, such as poorly performing SQL queries. Database performance is one of the most significant, if not the most significant, contributors to your site's performance and availability.

• WebSphere Commerce development skills to write any custom Java code. The developers should understand the basic concepts of how Java constructs and structures use JVM heap and how they may impact the performance.

• Administration skills, to minimize the impact to your production site's availability and performance during installation, upgrade, and configuration operations involving WebSphere Commerce and co-required software products, for example:

The operating system WebSphere Application Server administration IBM HTTP Server administration Understanding of TCP/IP, HTTP, and Secure Sockets Layer (SSL) protocols xxxx