Customer Service Representative information roadmap

The Customer Service Representative handles all inquiries from customers. The Customer Service Representative uses the Operations menu to perform the following tasks:

• Manage customers

  • Add a new customer

  • Find, list, create, and change customer registration information

  • Reset customer logon passwords

• Manage orders

  • Find, list, change, cancel, split, and add comments to orders

  • Place, change, and cancel orders for customers

  • View a customer's order history

  • View a summary of each order

• Manage auctions

  • List and find auction bids for a customer

  • Monitor and respond to any active auction forums

• Find and list returns

• Provide real-time customer support

• Participate in asynchronous collaborative business discussions

Related concepts

• Information roadmap