Resending order notifications (Enterprise)

After a customer has placed an order, an order notification can be automatically e-mailed to the customer or an administrator.

To resend order notifications to a customer, or to send order notifications to an administrator:

Open the WebSphere Commerce Accelerator.
From the Operations menu, select Find Orders.
The Find Orders page displays. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
Locate the customer's order by typing the order number and customer logon ID, or click Advanced search for a more detailed search. Click Find. The Orders page displays.
In the Order number column, click the order number. The Order Summary page displays with the information for that customer order. You can also check the check box that corresponds to the order number, and click Summary to open the Order Summary page.
Click E-mail order. The E-mail Order page displays.
Select to send the order notification to the customer or to the administrator. If you select customer (default), the recipient field already contains the customer's e-mail address, if there is one in the customer's registration profile. If you select administrator, the field contains the parameters entered in the Message type configuration page for the "message for notifying merchant of an order".
Provide information for the remaining fields. Click OK to send the e-mail order notification. Click Cancel to cancel the process.

Note: The maximum field length for the parameter values on the E-mail Order page is 254 characters.