| Intermittent exceptions are encountered from
BusinessContext during the shopping flow
|
Technote
(troubleshooting)
| Problem(Abstract)
|
Shoppers will encounter intermittent generic error pages.
The logs might indicate that you have BusinessContextServiceExceptions for
one or both of the following reasons:
1) DuplicateKeyExceptions
CMN0409E: The following error has occurred during processing:
com.ibm.commerce.context.exception.BusinessContextServiceException: The
following create operation exception has occurred during processing:
"javax.ejb.DuplicateKeyException"
2) BusinessContextNotFoundException
CMN3101E The system is unavailable due to "CMN0409E". System The following
error has occurred during processing:
com.ibm.commerce.context.exception.BusinessContextNotFoundException:
Business context " com.ibm.commerce.context.base.BaseContext" not found
for activity "137351"
3) Foreign Key exceptions on tools logon
java.sql.SQLException: [IBM][CLI Driver][DB2/NT] SQL0530N
The insert or update value of the FOREIGN KEY "WASADMIN.CTXDATA.F_1085"
is not equal to any value of the parent key of the parent table.
SQLSTATE=23503 DSRA0010E: SQL State = 23503, Error Code = -530
|
| Cause
|
In most cases, this can occur due to a program error. An
APAR fix is currently available.
However, there are also certain scenarios where these errors are valid.
For example:
- Submitting two identical requests concurrently
- Accidentally deleting business context data that belong to open
sessions
If you are still running into this error after applying the APAR fix,
please confirm if any of these scenarios are occurring on your shopping
flow.
|
| Resolving the
problem
|
| Contact IBM WebSphere Commerce support for APAR fix
JR27317.
|
|
|
|
|
| Cross Reference information
|
| Segment
| Product
| Component
| Platform
| Version
| Edition
|
| Commerce
| WebSphere Commerce Professional Edition
| Runtime
| AIX, i5/OS, Linux, Solaris, Windows
| 6.0, 6.0.0.1, 6.0.0.2
| Professional Edition
|
|
Current web document: http://www.ibm.com/support/docview.wss?uid=swg21263614
|