| Unable to install WebSphere Commerce feature pack on
Linux with 64-bit hardware
|
Technote
(troubleshooting)
| Problem(Abstract)
|
You run the Feature Pack installer and the following error
message is displayed:
ERROR: x86_64 is not supported
or
ERROR: IA64 is not supported
|
| Cause
|
| WebSphere Commerce does not support 64-bit JVMs.
WebSphere Commerce does support running on 64-bit hardware with a 32-bit
JVM (provided with the product). The installer mistakenly prevents you
from installing on 64-bit hardware.
|
| Resolving the
problem
|
| In order to install the feature pack, use the
32-bit installer for the feature pack by running install.linux.ia32
found in Feature Pack 1 or Feature Pack 2 directory of the feature pack
image.
|
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| Cross Reference information
|
| Segment
| Product
| Component
| Platform
| Version
| Edition
|
| Commerce
| WebSphere Commerce Professional Edition
| Installation
| | 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4
| Professional Edition
|
| Commerce
| WebSphere Commerce - Express
| Installation
| | 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4
| Express
|
|
Current web document: http://www.ibm.com/support/docview.wss?uid=swg21264526
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