Technote

(troubleshooting)

403 Error is shown when accessing WebSphere Commerce Accelerator

Problem(Abstract)

When accessing https://hostname:8000/accelerator , a 403 (forbidden) error is displayed in the Web browser. The logon screen is not displayed.

Cause This error occurs on the HTTP server and prevents the logon page from being displayed. By default, the /accelerator alias forwards the HTTP server to the html file:
AppServer/installedApps/WC_instance/cell/WC_instance.ear/
CommerceAccelerator.war/tools/common/accelerator.html

If this file is missing or the access rights are not correct, then the Web server cannot access the file. Resolving the problem

1. Ensure that this file exists in the location specified above.

2. For UNIX based operating systems:
   
   Ensure that this file is owned by the WebSphere Commerce non-root user (that is, wasuser) and has the following access rights from the entire directory structure leading up to the file:
   
   User: Read, Write, Execute
   Group: Read, Execute
   Other: Read, Execute
   (That is, chmod 755 accelerator.html)

This will allow the HTTP server to read the file. Cross Reference information

Segment	Product	Component	Platform	Version	Edition
Commerce	WebSphere Commerce Business Edition	Configuration	AIX, i5/OS, Linux, Solaris, Windows	5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3
Commerce	WebSphere Commerce Professional Edition	Configuration	AIX, i5/OS, Linux, Solaris, Windows	5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3, 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4

   

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21252741