Technote

(troubleshooting)
Preventing an order from going to backordered status
Problem(Abstract)
While ordering an item which does not have allocated inventory, the order will go into the backordered state. In some cases, this may not be desired.
Cause Items are set with the ability to be backordered. Resolving the problem There are three ways to prevent the backordered status:

  1. To prevent all items in a particular fulfilment center from being backordered, set INVENTORYOPFLAGS=8 in the FFMCENTER database table.
    A setting of 8 means noBackorder - inventory is never backordered (the backorder operation always fails).

  2. To prevent a specific item from being backordered, set BACKORDERABLE='N' for the particular item in the STOREITEM database table. This will indicate that specified item cannot be backordered.

  3. An alternative method of disabling backorders is to set DISCONTINUED ='Y' in the ITEMSPC database table. This will set the item specification to be discontinued. It can be ordered if there is sufficient inventory, but it cannot be backordered.

Cross Reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce Enterprise Configuration AIX, i5/OS, Linux, Solaris, Windows 6.0 All Editions
Commerce WebSphere Commerce Business Edition Configuration AIX, i5/OS, Linux, Solaris, Windows 5.6.1 Business Edition
Commerce WebSphere Commerce - Express Configuration AIX, i5/OS, Linux, Solaris, Windows 5.6.1, 6.0 Express
Commerce WebSphere Commerce Developer Enterprise Configuration AIX, i5/OS, Linux, Solaris, Windows 6.0 All Editions
Commerce WebSphere Commerce Developer Business Edition Configuration AIX, i5/OS, Linux, Solaris, Windows 5.6.1 Developer Business Edition
Commerce WebSphere Commerce Developer Professional Edition Configuration AIX, i5/OS, Linux, Solaris, Windows 6.0 Developer Professional Edition
Commerce WebSphere Commerce Developer Express Configuration AIX, i5/OS, Linux, Solaris, Windows 5.6.1, 6.0 Developer Express
   

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21225159