Process: Revise price-override limit
Flow
Objective
To update the price-override limits for Customer Service Representatives
Description
A price-override limit is the set of limits that constrain the discounts a CSR may offer to a customer. When a Seller needs to modify the price-override limits for group of Customer Service Representatives, the Seller makes a new version of the existing price-override limit. The existing price-override limit remains effective until the new version of the price-override limit is submitted and deployed. The new version of the price-override limit has exactly the same contents as the existing price-override limit. When all the changes have been completed on the new version of the price-override limit, then it is submitted. Once the new version of the price-override limit is deployed, the existing price-override limit is closed, and the new price-override limit becomes active and accessible to CSRs.
Features
- Price-override limit life cycle
- Terms and conditions
Customization
Additional terms and conditions may be added to a price-override limit. Existing terms and conditions may be augmented to contain more data. In both cases, the commands defined in the store must also be customized with logic which looks at and respects the new or enhanced terms and conditions.
Edition
Enterprise
Tasks
| Task | Description | Role |
|---|---|---|
| Create new version |
Create a new version of a contract/price-override limit in order to make changes to the contract/price-override limit. A copy of the existing contract/price-override limit is made, and the contract/price-override limit is given a new version number. |
Seller |
| Set price-override limit terms |
Price-override limits can be set for pricing and shipping charges.
CSRs override product prices by specifying the price agreed upon by both the customer and the CSR. Each CSR group has an authorized range, defined by the customer's entitled price as the upper bound, and a group-specific floor price. The customer's entitled price is the initial price offered to the customer. The floor price for a CSR group is determined by the administrator, and is a percentage markup from the product's nominal cost. A nominal cost is a monetary amount which represents the cost of a single unit of that catalog entry. There is at most one nominal cost for each catalog entry in a catalog. The collection of nominal costs are stored in a nominal cost price list. The nominal cost list, created and maintained by a store developer, is stored in WebSphere Commerce as if it were a standard price list, but it is only accessible in it's distinct role as the basis for price override limits.
Shipping charges can be overridden by either specifying a percentage discount, or by specifying a fixed cost. Both of these methods apply to individual shipping modes. This means that a CSR could offer a 10% discount on overnight shipping, and also a fixed $10 charge for all ground shipping. A customer could then decide on which method to use, or whether to split the order. |
Seller |
| Submit price-override limit |
Submit a price-override limit for deployment when the price-override limit modifications have been completed. |
Seller |
Business artifacts
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