Process: Receive returned goods
Flow
Objective
Receive returned goods by correlating with an existing return merchandise authorization (RMA) and then sending the goods for dispositioning.
Description
The input to the process is the goods to be returned and an RMA number. The RMA number that accompanies the goods is looked up in the system. If it is not found, the condition is handled as external tasks that notify the customer and handle goods received without an RMA. If the RMA is found in the system, the items associated with it are listed and the specific items returned are logged. Next, the RMA is printed to accompany the goods that are to be sent for dispositioning. The printed RMA, the goods for dispositioning, and the RMA are output from the process.
Features
- Finding RMA
- List items being returned
Edition
Professional, Enterprise
Tasks
| Task | Description | Role |
|---|---|---|
| Find RMA in the system |
Find the RMA (return) in the system. |
Receiver |
| List expected items |
List the items in the return to get the expected items. |
Receiver |
| Log received items |
Log the items that are being received. |
Receiver |
| Look for RMA number in received box (external) |
Look for the RMA number in the received box. |
Receiver |
| Notify customer RMA number invalid (external) |
Notify the customer that the RMA is not valid. |
Receiver |
| Print RMA |
Print the RMA so that it can be sent along with the goods as they go to dispositioning. |
Receiver |
| Resolve RMA number not found (external) |
Resolve the issue of the RMA not being found. |
Receiver |
| Send goods for disposition (external) |
Send the goods along with the printed RMA to dispositioning. |
Receiver |
Business artifacts
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