(Business processes) Find product (B2B Store)

Process: Find product (B2B Store)

Flow

Legend

Objective

To find a product in a fast, easy, and flexible way.

Description

A customer can find a product of interest in the store's catalog using many different methods. Refer to the features list for details. If a product is not found by the customer, they can try again using a different method.

Features

A customer may choose to find products by:

Browsing the store catalog, adding any product to the shopping cart.
Searching the store catalog using various search criteria.
Selecting a product from an advertisement on the site

Edition

Enterprise

Tasks

Task Description Role

Enter search criteria
A CSR chooses which key information that will be used to find a customer profile, enters key information about a customer in order to determine if a customer profile has already been entered into the system.
Registered Customer

Select advertised product
The customer clicks on the advertised product; the product page displays.
Registered Customer

Select category
Select an existing category within a Master Catalog or Sales Catalog to add to the current Sales Catalog.
Registered Customer

Select product
The customer clicks on a product link, and the product information displays. The customer may be able to specify product attributes on this page.
Registered Customer

Select product attributes
If the product has one or more attribute, the customer can choose values for the attributes. Once the attributes are specified, the page that contains the matching product item displays.
Registered Customer

Select product from search result
The returned search results contain links to the matching products. A customer clicks on one of the links, and the information of the linked product displays.
Registered Customer

Select subcategory
The customer clicks on a category link, and the page that contains all of the subcategories or products displays.
Registered Customer

Business artifacts

Product

Feedback

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Task	Description	Role
Enter search criteria	A CSR chooses which key information that will be used to find a customer profile, enters key information about a customer in order to determine if a customer profile has already been entered into the system.	Registered Customer
Select advertised product	The customer clicks on the advertised product; the product page displays.	Registered Customer
Select category	Select an existing category within a Master Catalog or Sales Catalog to add to the current Sales Catalog.	Registered Customer
Select product	The customer clicks on a product link, and the product information displays. The customer may be able to specify product attributes on this page.	Registered Customer
Select product attributes	If the product has one or more attribute, the customer can choose values for the attributes. Once the attributes are specified, the page that contains the matching product item displays.	Registered Customer
Select product from search result	The returned search results contain links to the matching products. A customer clicks on one of the links, and the information of the linked product displays.	Registered Customer
Select subcategory	The customer clicks on a category link, and the page that contains all of the subcategories or products displays.	Registered Customer