Troubleshoot: Supported Web browsers for accessing WebSphere Commerce tools
If you encounter problems with accessing the WebSphere Commerce tool pages, ensure you are using a supported Web browser.
Problem
You cannot access WebSphere Commerce tools through your Web browser.
Solution
You can only access the WebSphere Commerce tools using Microsoft Internet Explorer 6.0 from a machine running a Windows operating system on the same network as your WebSphere Commerce machine. You must use Internet Explorer full version 6.0 (also known as Internet Explorer 6.0 Service Pack 1 and Internet Tools) or later with the latest critical security updates from Microsoft -- prior versions do not support full functionality of WebSphere Commerce tools.
The WebSphere Commerce tools function best if you also have the Macromedia Flash Player plug-in version 4 or higher for Microsoft Internet Explorer.
AIX|Linux|Windows:
You can access the Management Center pages using a Mozilla Firefox 2 Web browser.
- Ensure that you do not have any pop-up blocker software installed on the machines from which you want to access the WebSphere Commerce tools. Pop-up blocking software will prevent the WebSphere Commerce tools from displaying.
Related Reference
Troubleshoot: WebSphere Commerce installation issues
Troubleshoot: WebSphere Commerce configuration issues