Working with troubleshooting tools

WAS includes a number of troubleshooting tools that are designed to help you isolate the source of problems. Many of these tools are designed to generate information to be used by IBM Support, and their output might not be understandable by the customer.

This section only discusses tools that are bundled with WAS v7. A wide range of tools which address a variety of problems is available from the WAS Technical Support Web site.

 

1. Select the appropriate tool for the task.

   See on the capacities of the supplied troubleshooting tools, see the relevant articles in this section.

2. Run the tool as described in the relevant article.

3. Contact IBM Support for assistance in deciphering the output of the tool. For current information available from IBM Support on known problems and their resolution, see the IBM Support page. IBM Support has documents that can save you time gathering information needed to resolve this problem. For the last minute updates, limitations, and known problems, see the Release notes. Before opening a PMR, see the Must gather page.

4. Use the IBM Support Assistant to help find and use various IBM Support resources, such as updated documentation and problem determination tools.

Gathering information with the collector tool (deprecated)
Set first failure data capture log file purges

 

Related concepts

Troubleshooting help from IBM