This page familiarizes you with the many Web sites containing technical information for understanding and using WAS v7. A wealth of online information is available to complement WAS documentation.
Choose an area of interest.
Also, throughout the documentation, you will find additional resources for learning pages, each focused on a specific technology, such as Web services. The pages provide links to particular documents of interest.
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IBM Support Assistant
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Looking for ways to simplify software support, reduce support costs and improve the ability to resolve software problems inhouse quickly? If so, we invite you to explore IBM Support Assistant.
IBM Support Assistant allows you to search multiple knowledge repositories and gives you access to the latest product information. We can choose to be guided through the problem symptoms or view a complete listing of advanced tooling for analyzing everything from logs to memory dumps. Using the IBM Support Assistant Workbench installed on a local workstation running the Windows or Linux Intel operating system, we can connect to the IBM Support Assistant Agent installed on a remote system running on the AIX, Linux, Windows, or Solaris operating system. Use IBM Support Assistant to run automated, symptom-specific data collectors. This data can then be attached to an IBM Service Request so that we can get help from IBM Support.
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WAS - Support
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This page provides a convenient starting point for querying technical documents, solving problems, downloading fixes, planning, learning, and communicating. IBM Support has documents and tools that can save you time gathering information needed to resolve problems,
Before opening a problem report, see the Support page:
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Support - Recent updates
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This document lists valuable resources and newly created content.
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Support - Resource reference list
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This document is an introduction to available documentation and educational resources.
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Support - Quick links
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This document provides a reference of direct links to available documentation and educational resources.
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Support - Recommended fixes
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This document provides a comprehensive list of recommended, generally available (GA) fixes for IBM WAS releases.
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Support - MustGather documents
- MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs). Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.